Privacy Policy

1. Introduction

ase44 ("we", "us", or "our") operates the online gaming platform accessible at ase44.pro. We are committed to protecting the privacy and personal data of every user who accesses our services from Bangladesh and beyond. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data.

By registering an account or continuing to use the ase44 platform, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all users aged 21 and above — the minimum age requirement to access any gaming services on ase44.

2. Information We Collect

When you create an account, use our platform, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number (required for KYC verification)
• Contact information: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Financial information: bKash, Nagad, Rocket, or Upay mobile banking numbers; deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, and session logs collected automatically when you access our site
• Gameplay data: betting history, game preferences, win/loss records, and account activity timestamps

3. How We Use Your Information

ase44 uses the personal data we collect solely to provide, maintain, and improve our platform and services. We do not process your data for any purpose beyond what is described in this policy. The primary purposes of processing include:

• Account creation, authentication, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• KYC identity verification and age confirmation to ensure all players are 21 years of age or older
• Fraud detection, responsible gaming monitoring, and regulatory compliance measures
• Sending service-related communications such as transaction confirmations, account alerts, and policy updates

4. KYC and Age Verification

ase44 is committed to responsible gaming and the protection of minors. All users are required to complete our Know Your Customer (KYC) verification process before making their first deposit or withdrawal. This process requires submission of a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — to confirm that you are 21 years of age or older.

KYC documents are handled with the highest level of confidentiality. They are stored securely, accessed only by authorised compliance personnel, and retained only for as long as required by applicable regulations. Submitting false documentation to circumvent age verification is a serious violation of our Terms & Conditions and may result in immediate account suspension.

5. Data Sharing and Disclosure

ase44 does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited and necessary circumstances:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and similar) to facilitate deposits and withdrawals — only the minimum data required for the transaction is transmitted
• Fraud prevention and security service providers who assist us in detecting suspicious activity and protecting our users
• Legal and regulatory bodies when we are required by applicable law or an authorised official request to disclose certain user information

All third parties with whom we share data are contractually obligated to handle it in accordance with applicable data protection standards and to use it solely for the specified purpose.

6. Payment Data and Financial Information

ase44 supports a range of Bangladeshi payment methods including bKash, Nagad, Rocket, Upay, and select bank transfers. When you initiate a financial transaction on our platform, the necessary payment information is transmitted securely to our payment processing partners using SSL encryption. We do not store full card numbers, full mobile banking PINs, or complete banking credentials on our servers.

Transaction histories, including deposit and withdrawal records, are retained as part of your account data for compliance and audit purposes. You can view your transaction history at any time through your ase44 account dashboard.

7. Cookies and Tracking Technologies

ase44 uses cookies and similar tracking technologies to improve site functionality, personalise your experience, and analyse platform usage. We use three main categories of cookies:

• Essential cookies: necessary for the site to function correctly — these enable login sessions, secure navigation, and language preferences
• Analytics cookies: help us understand how users interact with our platform so we can improve features and content
• Preference cookies: remember your settings such as chosen language, display preferences, and previous game selections

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of your ase44 account. Continued use of the platform after reviewing this policy constitutes consent to our use of cookies as described above.

8. Data Retention

ase44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with legal and regulatory obligations. Active account data is retained for the lifetime of your account. Transaction records and KYC documents may be retained for a minimum period as required by applicable financial regulations.

When your account is closed or deactivated, we will take steps to anonymise or securely delete your personal data within a reasonable timeframe, except where retention is required by law. You may request earlier deletion of your data by contacting our support team at [email protected].

9. Your Data Rights

As a user of the ase44 platform, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right of rectification: you may request that we correct any inaccurate or incomplete information in your account
• Right of erasure: subject to legal retention obligations, you may request deletion of your personal data
• Right to object: you may object to certain types of processing, such as direct marketing communications

To exercise any of these rights, please contact our support team directly at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 calendar days.

10. Security Measures

ase44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL/TLS encryption for all data transmissions, secure server infrastructure with access controls, and routine security audits to identify and address potential vulnerabilities.

While we take every reasonable precaution to safeguard your data, no internet transmission or electronic storage system is entirely free of risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly and take all necessary remedial actions.

11. Third-Party Links

The ase44 platform does not include links to external third-party websites. All navigation on our platform remains within the ase44.pro domain. We are not responsible for the privacy practices of any external services that you may access independently outside of our platform.

12. Changes to This Privacy Policy

ase44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of the ase44 platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ase44 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries in a prompt, professional, and transparent manner.

Email: [email protected]